Our Eternal Rose is expertly crafted from high-quality materials and designed to last for years, preserving its vibrant color and fresh appearance. Its timeless beauty captures the essence of a freshly bloomed rose, freezing the magic of nature in time.

Caring for your Eternal Rose is simple! Keep it in its protective case, away from direct sunlight, excessive heat, and humidity. No watering or special maintenance is needed. With minimal care, your Eternal Rose will stay as stunning and vibrant as the day you received it, bringing joy for years to come.

Tips for Longevity

1. Avoid Direct Sunlight: Store your rose in a cool, shady spot.
2. Keep Away from Moisture: Water can damage the petals—avoid damp areas.
3. Handle with Care: Although durable, rough handling may cause damage.
4. Use a Display Case: Protect it from dust by keeping it covered.

Our Eternal Roses are available in a variety of captivating colors. While some shades maintain their natural beauty, others are carefully enhanced through the preservation process. This approach allows us to offer both classic and unique hues, adding a distinctive charm to any special occasion.

Yes, Eternal Roses are a sustainable choice. The preservation process is eco-friendly, and by lasting significantly longer than fresh-cut roses, they help reduce waste. Choosing an Eternal Rose is a beautiful and environmentally conscious way to enjoy timeless floral elegance.

• Rotating Rose Bear Gift Box with Necklace: 12cm*13cm*15.5cm
• Rose Heart Gift Box with Necklace: 15cm*16cm*6cm
• Eternal Rose Gift Box with Necklace: 8cm*8cm*8.2cm

Please note that manual measurement may result in a slight size variation of 0.5-2cm.

We offer a variety of secure and convenient payment options to ensure a smooth shopping experience. Our store accepts the following payment methods:

• Visa & Mastercard: Easily pay with your preferred debit or credit cards from leading providers.
• American Express: For customers using AmEx, enjoy seamless and secure transactions.
• Apple Pay: A quick and easy way to pay using your Apple devices, ensuring safe and hassle-free checkout.

All transactions are processed securely, ensuring your payment information remains protected at all times. If you encounter any issues during payment, feel free to reach out to our support team for assistance.

After your order has been shipped, you will receive an email containing your tracking number. Simply click on the tracking number in the email to see the real-time status and location of your package.

If you have further questions, feel free to contact us at info@lyvetta.com.

We strive to process all orders quickly to get them on their way to you!

• Handling/Processing Time: Within 12 hours (during peak seasons, processing may take up to 36 hours).
• Shipping Time: Typically 6-10 days, though during peak seasons, delivery may take slightly longer.

Thank you for your patience, and we’re excited to get your order to you as soon as possible!

You will receive an email with your tracking number within 1 to 3 working days.

If you don’t receive the email, please:

1. Check your spam folder.
2. Search your inbox for the keyword "Lyvetta".

If you still can’t find it, email us at info@lyvetta.com. We’re happy to assist!

You will receive a confirmation email immediately after completing your payment.

If you don’t see it:

1. Check your spam folder.
2. Search for "Lyvetta" in your inbox.

If you still can’t find it after 10 minutes, email us at info@lyvetta.com.

If you don’t receive a reply from us within 24 hours, please check your spam folder again.

Yes, you can change your shipping address if your order was placed before 11 p.m. CET on the same day. After this time, orders enter the preparation process, and the address can no longer be updated.

Please contact us urgently with your new address via email: info@lyvetta.com

You can change the engraving if your order was placed before 11 p.m. CET on the same day. After this time, orders enter the preparation process, and the engraving details can no longer be modified.

Please contact us urgently to update the engraving via email: info@lyvetta.com.

You can cancel your order if it was placed before 11 p.m. CET on the same day. After this time, orders enter the preparation process and can no longer be modified or canceled.

For urgent cancellation requests, please email us at info@lyvetta.com

You can reach our customer support team via info@lyvetta.com. We aim to respond within 24 hours.

If you’re not satisfied with your non-personalized purchase, you can request a refund within 14 days of receiving your order. Please ensure the item is unused, unworn, and in its original condition and packaging. If it’s a change of mind, you may be responsible for the return shipping costs.

Once we receive and inspect your returned item, we’ll typically process your refund within 2–5 business days. Please note that this does not affect your statutory rights under EU consumer protection law, which allow remedies for defective or misdescribed items beyond 14 days.

If your product arrives defective or is damaged during shipment, please contact us as soon as possible—ideally within 3 days of delivery—at info@lyvetta.com. Include clear photos of the defective parts, and we will arrange a replacement or other suitable remedy.

Note: This policy does not affect your statutory rights under EU law, including your legal guarantee for defective or misdescribed products.

We sincerely apologize for this rare mistake. If the engraving is incorrect, we will replace the item free of charge. We will confirm the correct engraving details with you to ensure a proper replacement.

Please send clear photos of the incorrect engraving and contact us as soon as possible—ideally within 3 days of delivery—at info@lyvetta.com. We’re here to make it right!

Note: This timeframe is for a quicker resolution and does not affect your statutory rights. If you discover the mistake later, you still have the right to a remedy under EU consumer protection laws.