Return Policy

July 01, 2024

At Lyvetta, we strive to provide a seamless shopping experience and top-quality products. This Return & Refund Policy outlines our approach to returns, refunds, and your rights as a valued customer. Please review it carefully before making a purchase. By completing an order, you agree to these terms.

1. General Conditions

1.1 Damaged, Defective, or Incorrect Items

In the rare event you receive a damaged, defective, or incorrect item, please contact us as soon as possible—ideally within 48 hours of delivery—to help us resolve the issue promptly. Providing us with:

1. Your full name

2. Your email address

3. Clear photos of the damaged/defective/wrong item

4. A written description of the issue

can speed up the process. Depending on the situation, we may request that you return the item to us for inspection.

1.2 Personalized Products

Items that have been made-to-order, personalized, or otherwise tailored to your specifications cannot be returned or refunded for a change of mind. However, if the product is faulty, damaged, or not as described, you maintain the right to request a repair, replacement, or refund under EU consumer protection laws.

If you believe your personalized item is defective, please contact us at info@lyvetta.com so we can assist you promptly.

1.3 Non-Personalized Products

We want you to be completely satisfied with your purchase. You may return or exchange non-personalized items within 14 days of delivery, provided:

1. The item is in its original condition and packaging.

2. The item is unused, unworn, and unwashed (if applicable).

Used, altered, or damaged items will not qualify for a refund or exchange. To initiate a return or exchange, please email us at info@lyvetta.com.

1.4 EU Statutory Rights

Nothing in this policy affects your statutory rights under EU law, including the legal guarantee period for defective or misdescribed products. If you have questions about returns or exchanges, please contact us at info@lyvetta.com.

2. When We Do Not Provide Refunds or Accept Returns

Note: These scenarios do not override your statutory rights under EU law. If a product is faulty, damaged, or not as described, you still have the right to request a repair, replacement, or refund, regardless of the conditions below.

1. Incorrect Shipping Address
   We are not responsible if your order cannot be delivered because the shipping address provided was incomplete or incorrect.
   
   

2. Personalized or Custom-Made Products
   We cannot accept returns or issue refunds for items that have been made-to-order, personalized, or otherwise tailored to your specifications—unless they are faulty or not as described.
   
   

3. Unforeseeable Delivery Delays
   If your order is delayed due to reasons beyond our control (e.g., customs processing or courier disruptions), we typically do not offer refunds simply for late delivery. However, if the delay becomes excessive and breaches your statutory delivery rights, you may still have legal recourse.
   
   

4. Used, Altered, or Damaged Items
   If the item has been used, worn, altered, or damaged by you after delivery (beyond what is necessary to inspect it), it does not qualify for a return or refund under our standard policy.
   
   

3. How to Request a Return

1. Contact Us
   Email info@lyvetta.com within 14 days of receiving your order.

2. Provide Details
   Include your order number, reason for the return, and any relevant photos/videos of the product.

3. Approval & Instructions

• If the product is defective or incorrect (our error), we will cover return shipping costs and provide a return label.

• For other returns (e.g., a change of mind), you are responsible for return shipping and associated costs.

4. Preparing Your Return

• Print & Include: Place a copy of your order confirmation or a note with your order details in the return package.

• Shipping Method: Use a tracked shipping method to ensure safe delivery back to us.

• Condition of Items: Products must be unused, unworn, unwashed, and in their original packaging with all security or anti-counterfeiting marks intact. Any signs of wear, damage, or alteration may disqualify you from a refund.

5. Refund Processing

1. Inspection
   Once we receive and inspect your returned item, we’ll typically process your refund within 2–5 business days.

2. Confirmation
   You will receive an email notification once your refund has been issued.

3. Bank Processing
   Depending on your bank, the refund may take 2–10 business days to appear in your account. If you do not see the funds after this period, please contact your bank directly.

6. Other Refund Scenarios

• Order Cancellation: If you cancel an order before it ships, you are eligible for a full refund.

• Non-Delivery: If your order does not arrive beyond the estimated delivery window and is confirmed lost by the carrier, you can request a refund.

7. Conditions for Return Approval

To be eligible for a return, the product must:

1. Maintain Original Quality & Functionality
   Free from damage or contamination, with anti-counterfeiting marks intact. No activation or authorization that would indicate non-reversible use.

2. Retain Packaging

• Regular Packaging: Must include all parts of the original packaging in a reasonably intact condition.

• Special Packaging: If special features (e.g., anti-counterfeiting marks, commemorative designs) are included, handle with care per the seller’s instructions. If damaged, the product may be considered devalued or defective.

3. Inspection vs. Devaluation
   Opening the package for inspection or reasonable testing does not affect the product’s eligibility. However, significant devaluation caused by use may render the product ineligible for a return.

4. Accessories & Documentation
   All accompanying accessories (e.g., tags, manuals, warranty cards) must be included.

8. Your EU Consumer Rights

This policy does not affect your statutory rights under EU consumer protection laws. If an item is faulty, damaged, or not as described, you have the right to a repair, replacement, or refund—even for personalized products.

9. Shipping Delays

During peak seasons, order fulfillment may take longer than usual. While we strive to ensure timely delivery, we are not responsible for shipping delays caused by factors outside our control (e.g., weather, customs, or courier delays).

10. Contact Information

For any questions regarding returns or refunds, please email us at info@lyvetta.com. We value your feedback and will do our best to help.

11. Updates to This Policy

We reserve the right to update this policy at any time to reflect changes in our business or applicable laws. Updates will be posted on this page, and the effective date will be noted above.